To request an exchange, you must complete the EXCHANGES AND RETURNS form on this page and send the desired items to be exchanged within the first 3 days after the arrival of your order.
All returns or exchanges must be requested within 3 days after merchandise is received and returned within 7 days. Items returned outside of their respective period will not be accepted.
The customer must send the desired items to return or exchange to the following address using the preferred carrier, fully paid. Unpaid shipments will not be accepted.
EUGENIA FERNANDEZ SAS
Carrera 29 # 18-36
Urb. Dulce Nombre
All requests are processed within 3-5 business days of arrival at our warehouse. Once processed, you will receive an email with all the shipping and tracking information.
If you wish to return an item, Eugenia Fernandez SAS does not refund the money or the taxes or duties paid at the time of customs entry when the order was originally shipped. Contact your local customs office for your tax refund.
Eugenia Fernandez SAS is not responsible for shipping costs or tariffs that the Colombian authorities may incur when entering the merchandise back to Colombia.
Eugenia Fernandez SAS is not responsible for any loss or damage occurred when returning the items.
Items must be in original condition (including tags) and must not have been worn, altered, or washed. The articles must not have been used in photo shoots, Instagram posts, in any social network, commercially or for personal gain. All packaging sent with your order must be returned in perfect condition.
Once the items are received in our warehouse, our team will process the return or exchange within 3-5 business days and reserves the right to accept or reject if the items do not meet the above requirements. If these do not meet the requirements, the customer will be informed by email and the items will be returned.
Once processed, you will receive a confirmation email and the voucher to use on future purchases with a maximum use period of 30 calendar days, effective from the day the voucher is approved and sent. This voucher must be used on products available during that period with no exceptions.