To request a refund or exchange, you must email us at email@example.com with the order number to request the Returns & Exchanges form to fill out and send back within the first 3 days upon order arrival.
All returns and or exchanges must be requested within 3 days upon receiving the merchandise and sent back within 7 days. Items returned outside their respective period will not be accepted.
Client may request a prepaid shipping return label to us through Customer Service which will be deducted from the refund or utilize the transportation carrier of preference, in this case, send us the tracking number.
All requests are processed within 3-5 business days upon arrival back to our warehouse. Once processed you will receive an email with all shipping and tracking information.
If you wish to return an item, EUGENIA FERNANDEZ S.A.S does not refund any taxes and or duties paid at time of customs entry when the order was originally shipped. Contact your local customs office to obtain your tax refund.
EUGENIA FERNANDEZ S.A.S is not responsible for any shipping charges nor duties that may incur by Colombian authorities upon the entrance of the merchandise back to Colombia.
EUGENIA FERNANDEZ S.A.S is not responsible for any loss and or damages occurred when returning items back.
Items must be in original condition (including tags) and must not have been worn, altered or washed. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. All packaging shipped with your order must be returned.
Once items are received in our warehouse, our fulfillment team will process the return or exchange within 3 to 5 business days and reserves the right to accept or deny If items don’t meet the requirements above. If these don’t meet the requirements, client will be informed by email and items sent back.
Once processed you will receive a confirmation email and gift card / voucher number to utilize in the future purchases.