INTERNATIONAL ORDERS
All International orders are processed within 1-3 business days.
For “Pre-order” items, check the shipping dates on the individual product description.
International shipping has a flat rate cost of $40 USD for orders under $300 USD.
Shipping is complimentary for orders over $300 USD.
Orders are shipped Monday to Friday excluding holidays.
Delivery times vary depending to country of destination, usually between
3 - 10 business days from the date of shipment.
Same day delivery is currently unavailable for international orders.
Once your order has been placed, you will receive a confirmation email with order information and details.
Once order is processed and ready to ship, another email will be sent directly from our shipping
partner DHL with tracking number and estimated delivery date.
In the case of any delays or issues regarding your order, you will be notified by email.
We do not deliver to PO Box or Freight Forwarder addresses. Orders to these addresses will be cancelled.
Orders with multiple items may be shipped in different deliveries, you will receive multiple shipping confirmation emails.
We currently ship worldwide.
ORDERS WITHIN COLOMBIA
All national order are processed within 1-3 business days.
For “Pre-order” items, check the shipping dates on the individual product description.
Orders within Colombia are free of charge.
Orders are shipped Monday to Friday excluding holidays.
Delivery times vary depending to city of destination, usually between 1 - 5 business days from the date of shipment.
Same day delivery is currently unavailable but you can contact us directly at customerservice@eugeniafernandez.com
to arrange in-store pick up if item is available in stores only in Sincelejo, Cartagena and Barranquilla.
Once your order has been placed, you will receive a confirmation email with order information and details.
Once order is processed and ready to ship, another email will be sent directly from our shipping partner
Coordinadora or Servientrega with tracking number and estimated delivery date.
In the case of any delays or issues regarding your order, you will be notified by email.
We do not deliver to PO Box or Freight Forwarder addresses. Orders to these addresses will be cancelled.
Orders with multiple items may be shipped in different deliveries, you will receive multiple shipping confirmation emails.
SHIPPING PRICES
International shipping flat rate: $40USD for orders under $300. For orders over
$300 USD shipping is complimentary.
Orders within Colombia: Free of charge.
CURRENCY, DUTIES & TAXES
All product prices indicated, and payments made on the International site are in USD currency.
Duties and taxes are calculated based on the items ordered, your shipment destination, and the value
of your purchase. These are not added to your order total in the checkout and must be paid
upon arrival of the shipment to the destination country.
Eugenia Fernandez SAS is NOT responsible for any duties and or taxes.
This charge is determined by your local customs authority.
Consult with your local authorities and customs office regarding costs, minimum amounts, payments and more.
ITEM AVAILABILITY
Pre-order items are made order by order basis so kindly check dispatch dates on specific product description.
Pre-order items take between 5-10 business days to produce, process and ship.
If you want an item that appears Sold Out on the website, contact us immediately at customerservice@eugeniafernanez.com
to verify if the item is available in one of our stores or if it can be made by our production team.
We will notify you by email as soon as possible.
We daily monitor stock levels on the Online Store, but sometimes some items may not be available at the time of purchase.
This is extremely rare but if it occurs you will be notified via email and we will offer a replacement or a full refund.
CHANGES TO YOUR ORDER
If you require any changes to your order; including incorrect address details and/or item sizing,
contact Customer Service immediately at customerservice@eugeniafernandez.com
If your order has already been processed and shipped out, EUGENIA FERNANDEZ S.A.S accepts no
responsibility for incorrect details entered. However, you may proceed and request a return or exchange within
the first 3 days upon arrival to change incorrect items.
Shipments that are rejected by the receiver will result in the clients incurring redirection fees.
Eugenia Fernandez SAS reserves the right to cancel any order after purchase.
ORDER DETAILS & PAYMENTS
Order details are available in order confirmation emails, and in your Account for clients who were logged
in when placing their order. Alternatively contact Customer Service via email customerservice@eugeniafernandez.com
for all Online Store and order enquiries.
The following payment methods are accepted on the Online Store:
credit card (Visa, Mastercard, American Express), PayPal, and PSE for orders within Colombia.
Transaction processing is based in Colombia, your bank may apply international transaction fees.
SALES POLICY
Final sales are final, no returns or exchanges accepted.
Gift cards are final sale and have an expiration date of 3 months.
Sales in store are not valid online and viceversa. Eugenia Fernandez Online and
Stores do not offer sale price adjustments or any form of price matching.
To request an exchange or return, please send an email to customerservice@eugeniafernandez.com with the subject line ‘Exchange Request’ or ‘Return Request,’
depending on your case. Be sure to send the desired items for exchange within 3 days of receiving your order. In your email, please include the following details:
Full name*
Email address*
Date of purchase*
Order number*
Reason for exchange or return*
All returns or exchanges must be requested within 3 days after merchandise is received and returned within 7 days. Items returned outside of their respective period will not
be accepted. The customer must send the desired items to return or exchange to the following address using the preferred carrier, fully paid. Unpaid shipments will not be accepted.
RETURN ADDRESS:
EUGENIA FERNANDEZ SAS
Carrera 29 # 18-36
Urb. Dulce Nombre
Sincelejo, Sucre
Colombia
All requests are processed within 3-5 business days of arrival at our warehouse. Once processed, you will receive an email with all the shipping and tracking information.
If you wish to return an item, Eugenia Fernandez SAS does not refund the money or the taxes or duties paid at the time of customs entry when the order was originally shipped. Contact your local customs office for your tax refund.
Eugenia Fernandez SAS is not responsible for shipping costs or tariffs that the Colombian authorities may incur when entering the merchandise back to Colombia.
Eugenia Fernandez SAS is not responsible for any loss or damage occurred when returning the items.
Items must be in original condition (including tags) and must not have been worn, altered, or washed. The articles must not have been used in photo shoots,
Instagram posts, in any social network, commercially or for personal gain. All packaging sent with your order must be returned in perfect condition.
Once the items are received in our warehouse, our team will process the return or exchange within 3-5 business days and reserves the right to accept or
reject if the items do not meet the above requirements. If these do not meet the requirements, the customer will be informed by email and the items will be returned.
Once processed, you will receive a confirmation email and the voucher to use on future purchases with a maximum use period of 30 calendar days,
effective from the day the voucher is approved and sent. This voucher must be used on products available during that period with no exceptions.
LINEN
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VISCOSE
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
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JACQUARD
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COTTON
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KNITWEAR
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
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LYCRA
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
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POLYESTER
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
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RECYCLED FABRIC
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CUSTOMER SERVICE
Our Customer Service team is ready to assist you with any questions or concerns. E-mail: customerservice@eugeniafernandez.com.
SALES INQUIRIES
For any sales-related questions. E-mail: sales@eugeniafernandez.com.
WHOLESALE
Interested in wholesale opportunities or partnerships? We’d love to collaborate with you. E-mail: wholesale@eugeniafernandez.com
STORES INFORMATION
Looking for information about our stores or need assistance with in-store purchases or services? Visit our ‘Find Your Store’ page to locate the nearest store and find contact details for each location, including phone numbers and hours of operation.